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Acceptable Use Policy

This Acceptable Use Policy specifies the actions prohibited by SupraNet Communications Inc. ("SupraNet") to users of the SupraNet Network. All customers demonstrate their acceptance to this policy by using our networks. We reserve the right to terminate any customer's connection and/or service upon violation of any policy listed below. SupraNet reserves the right to modify the policy at any time, effective upon posting of the modified policy to this URL:

http://www.supranet.net/aup.php

Illegal Use

The SupraNet Network may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

Violations of system or network security are prohibited, and may result in criminal and civil liability. SupraNet will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:

  • Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
  • Unauthorized monitoring and/or collecting of data or traffic on any network or system without express authorization of the owner of the network or system.
  • Interference with service to any user, host or network including, without limitation, mailbombing, attempts to overload a system or network with traffic, and deliberate transmission of malicious code.
  • Forging of IP packet headers, DNS names, e-mail addresses, or any attempt to forge identity including newsgroup and bulletin board postings.

Bulk Email and Usenet Guidelines

The function of email is to communicate to individuals about something they are interested in. SupraNet permits sending of bulk e-mail and mailing lists, including those containing commercial advertisements, provided an explicit, expressed interest by the recipient. Indiscriminate subscription of e-mail addresses, both intentional and unintentional, is strictly prohibited and will result in service termination. Guidelines for bulk e-mail are as follows:

  • Purchasing and/or harvesting of e-mail address is strictly prohibited. Customer may make no assumptions of interest based on newsgroup or bulletin board posting.
  • Customers are required to use one of the following methods when managing new subscribers or e-mail lists:
    • "OPT-IN + Confirm", where the subscriber only added after confirming interest in the list via e-mail reply or another confirmation method.
    • "OPT-IN + Notice", where the subscriber is notified of method and reason for subscription prior to sending of any messages.
  • Unsubscribe instructions should be included in every correspondence, and must be honored within 24 hours. Unclear or non-functioning unsubscribe instructions are considered invalid, and a violation of this policy.
  • SupraNet's shared e-mail servers are not designed for the sending of bulk e-mail in any form. Customers shall under no circumstances use a SupraNet shared server to send to more than 50 recipients per message, or send to more than 1,000 recipients per day.
  • Usenet newsgroup access is provided in order to provide a discussion forum on specific topics. Posting to off-topic newsgroups is not permitted. Do not post commercial advertisements unless specifically invited. Hateful, derogatory, or obscene postings, or "flaming" directed towards any group or individual is not permitted. Violations of the any of the above policies can result in loss of Usenet access or account termination.

Systems and Network Security

Customer assumes full responsibility for security of network, systems, and accounts. SupraNet strongly recommends employing the following methods to lessen risks associated with Internet and e-mail connectivity:

  • Use firewalls (preferably hardware based) at all network entry points; do not exclude servers from firewall protection.
  • Keep systems and software up to date; subscribe to vendor mailing lists in order to promptly be informed of security issues.
  • Install and maintain anti-virus software; configure mail servers to block or disarm malicious attachments.
  • Regularly train users on risky behavior, such as opening of attachments in e-mail and chat programs, or providing sensitive information such as passwords and certificates to untrusted sources.
  • Conduct annual or semi-annual security audits. Customer has option of negotiating this service through SupraNet.

Customer agrees to immediately notify SupraNet of any suspected or confirmed compromise that has or may result in abnormal usage, pose a threat to SupraNet's systems or network, or to the greater Internet.

Due to the nature of Internet connectivity, SupraNet may need to suspend service to customer networks, systems, or accounts in the event that such are believed compromised. SupraNet will make reasonable efforts to contact the customer in these cases, but reserves the right to do so without advance warning.

INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A SUPRANET CUSTOMER OR A CUSTOMER'S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.