Field Network Engineer

Position Description

The Field Network Engineer is primarily responsible for wireless and fiber installations, also providing internal and external customer technical support and troubleshooting for those systems. Additional duties include performing fiber optic splicing and wireless radio configuration. The Field Network Engineer must comply with established policies, procedures and overall Company Core Values.

Key Responsibilities

  • Perform rooftop wireless Internet installations
  • Perform fiber optic and copper Internet installations
  • Design and install customer demarc for Internet installations
  • Pull fiber and copper cable for Internet installations
  • Setup and splicing of indoor and outdoor fiber optic cable
  • Provide excellent customer service and support, promptly responding to questions via phone/email
  • Assist in troubleshooting of fiber and wireless circuits internally and with customers
  • Create and maintain accurate technical procedures
  • Participate in and contribute to after-hours scheduled maintenance and outage tasks
  • Knowledge of and active adherence to the Company’s Security and Acceptable Use, Records Management and Retention

Job Requirements

  • 3-5+ years field technician experience preferred
  • Degree in computer related or networking field a plus
  • Physical ability to climb ladders, carry 20+ pounds and work outdoors in adverse weather conditions
  • Must have a valid driver’s license for company work van
  • Coordinate and perform installs for customers (maintenance staff, landlord, managers and clients)
  • Experience with fiber optic splicing a plus
  • Knowledge of racks, switches, patch panels and demark installation
  • Basic Internet Networking knowledge and troubleshooting (traceroute, ping) and switch configuration skills
  • Basic configuration of Cisco iOS and wireless point-to-point and point-to-multipoint technologies (on-site training available)
  • CCENT/CCNA certification a plus
  • Familiarity with ticketing systems and escalation procedures
  • Creative thinking and problem-solving skills, ability to learn quickly and simultaneously coordinate multiple projects and tasks
  • Ability to work independently

About SupraNet

SupraNet Communications, Inc., founded in 1994, is a local, award-winning, Madison-based company providing fast, direct and reliable Internet services to businesses across southern Wisconsin. We are a fun, innovative, growth-oriented company with a social conscience and a strong community presence. We compete on relationships, and we constantly strive for long-term customer and employee loyalty. We believe in open and honest communication with our clients and with each other and work together to build a culture of transparency and constant improvement that leads to strong and trusting client relationships. We do not shy away from change, we embrace innovation. By helping our clients to succeed and our employees to prosper, we enable our community to flourish as a vibrant and competitive entrepreneurial ecosystem that fuels our collective long-term success. If you want to be part of the SupraNet team and have great communication and problem-solving skills, work well in a fast-paced environment, and have a positive upbeat attitude, then we invite you to apply.

Please email your resume and cover letter to: