Difference between revisions of "FAQ"

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(What is the name of the USENET news server?)
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Frequently Asked Questions
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==DNS==
  
==Why is my Enterprise Backup usage so large?==
+
===Where can I find your DNS servers?===
 +
SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting.  If you are configuring a system to do DNS queries, use the private DNS servers.  If you are registering a domain and want SupraNet to host DNS, use the public servers.
  
SupraNet's Enterprise Backup system makes a complete backup of your files every day.  However, only files that have been changed are actually written to the disk.  The rest are saved as links to existing files, creating a full backup of your system without wasting space.  For example, if yesterday's backup is 850MB and a 5MB file is changed, your backup for today will be 5MB.
+
SupraNet's private DNS servers will not answer queries from systems outside our network.
  
Because of this, our system can make for very frugal disk space use. However, if you have large files that change daily, copies of these files are backed up every day. These multiple copies can consume large amounts of disk space.
+
Private DNS Servers:
 +
* 66.170.1.10
 +
* 66.170.1.19
  
==I've run out of Terminal Services sessions on my server. How can I get in?==
+
Public DNS Servers:
 +
* dns1.supranet.net
 +
* dns2.supranet.net
  
Even if you've reached the maximum number of allowed sessions on your server, it may still be possible to log in to remove stale sessions.  If your server is running Windows 2003 Server or greater, you have the ability to attach to the console using a command line switch.
+
==Dial Up==
 +
===What number should I use for dial-up Internet access?===
 +
You may use either of the following:
  
mstsc /v:your.server.com /console
+
* (608)661-8410
 +
* (608)227-1012
  
If someone is already logged in at the console, you will be given the option to end the session.
+
==Email==
  
==What are SupraNet's office hours?==
+
===What is the name of the mail server/POP3/SMTP server?===
 +
SupraNet has multiple mail servers.  If your company's mail account was set up within the last two years, you server will be probably be '''mail.''yourdomain''.com''', Older accounts will be '''mail.supranet.net'''.  If neither works, please contact [mailto:support@supranet.net] for assistance.
 +
 
 +
 
 +
===Is web-based email available?===
 +
Yes. Web-based email is available at [https://mail.supranet.net/ https://mail.supranet.net].
 +
 
 +
===Why can I receive mail, but not send?===
 +
If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for [[Microsoft Outlook Express 6|SMTP authentication]].
 +
 
 +
===What is the maximum attachment size I can receive?===
 +
SupraNet mail servers have a maximum limit of 100MB for incoming messages.
 +
 
 +
===What is the maximum attachment size I can send?===
 +
There is a maximum attachment size of 15MB for outgoing messages. 
 +
 
 +
==Enterprise Backup==
 +
 
 +
===Why is my Enterprise Backup usage so large?===
 +
SupraNet's Enterprise Backup system makes a complete backup of your files every day.  However, only files that have been changed are actually written to the disk.  The rest are saved as links to existing files, creating a full backup of your system without wasting space.  For example, if yesterday's backup is 850MB and a 5MB file is changed, your backup for today will be 5MB. 
 +
 
 +
Because of this, our system can make for very frugal disk space use.  However, if you have large files that change daily, copies of these files are backed up every day.  These multiple copies can consume large amounts of disk space. 
 +
 
 +
==General==
 +
===What are SupraNet's office hours?===
  
 
'''SupraNet sales'''
 
'''SupraNet sales'''
Line 38: Line 70:
 
</table>
 
</table>
  
 +
===Why don't my username and password work?===
 +
All our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock on.
  
==What number should I use for dial-up Internet access?==
+
===I've run out of Terminal Services sessions on my server.  How can I get in?===
You may use either of the following:
+
Even if you've reached the maximum number of allowed sessions on your server, it may still be possible to log in to remove stale sessions.  If your server is running Windows 2003 Server or greater, you have the ability to attach to the console using a command line switch.
  
* (608)661-8410
+
mstsc /v:your.server.com /console
* (608)227-1012
+
  
 
+
If a user is already logged in at the console, you will be given the option to end his or her session.
==What is the name of the mail server/POP3/SMTP server?==
+
 
+
There are multiple mail servers. Recently set up mail accounts will be '''mail.''yourdomain''.com''', other accounts will be '''mail.supranet.net'''.
+
 
+
 
+
==Is web-based email available?==
+
 
+
Yes. Web-based email is available at [https://mail.supranet.net/ https://mail.supranet.net].
+
 
+
==Why can I receive mail, but not send?==
+
 
+
If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for [[Microsoft Outlook Express 6|SMTP authentication]].
+
 
+
 
+
==Where can I find your DNS servers?==
+
 
+
SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting.
+
 
+
Private DNS Servers:
+
 
+
* 66.170.1.10
+
* 66.170.1.19
+
 
+
 
+
Public DNS Servers:
+
 
+
* dns1.supranet.net
+
* dns2.supranet.net
+
 
+
 
+
==What is the name of the USENET news server?==
+
 
+
Our [http://www.faqs.org/faqs/usenet/what-is/part1/ USENET] news server can be found at nntp://news.supranet.net.
+
 
+
==Why don't my username and password work?==
+
 
+
All our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock on.
+

Revision as of 15:25, 7 July 2008

DNS

Where can I find your DNS servers?

SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting. If you are configuring a system to do DNS queries, use the private DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public servers.

SupraNet's private DNS servers will not answer queries from systems outside our network.

Private DNS Servers:

  • 66.170.1.10
  • 66.170.1.19

Public DNS Servers:

  • dns1.supranet.net
  • dns2.supranet.net

Dial Up

What number should I use for dial-up Internet access?

You may use either of the following:

  • (608)661-8410
  • (608)227-1012

Email

What is the name of the mail server/POP3/SMTP server?

SupraNet has multiple mail servers. If your company's mail account was set up within the last two years, you server will be probably be mail.yourdomain.com, Older accounts will be mail.supranet.net. If neither works, please contact [1] for assistance.


Is web-based email available?

Yes. Web-based email is available at https://mail.supranet.net.

Why can I receive mail, but not send?

If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.

What is the maximum attachment size I can receive?

SupraNet mail servers have a maximum limit of 100MB for incoming messages.

What is the maximum attachment size I can send?

There is a maximum attachment size of 15MB for outgoing messages.

Enterprise Backup

Why is my Enterprise Backup usage so large?

SupraNet's Enterprise Backup system makes a complete backup of your files every day. However, only files that have been changed are actually written to the disk. The rest are saved as links to existing files, creating a full backup of your system without wasting space. For example, if yesterday's backup is 850MB and a 5MB file is changed, your backup for today will be 5MB.

Because of this, our system can make for very frugal disk space use. However, if you have large files that change daily, copies of these files are backed up every day. These multiple copies can consume large amounts of disk space.

General

What are SupraNet's office hours?

SupraNet sales

Monday8:00am - 6:00pm
Tuesday8:00am - 6:00pm
Wednesday8:00am - 6:00pm
Thursday8:00am - 6:00pm
Friday8:00am - 6:00pm


SupraNet technical support

Sunday9:00am - 12:00am
Monday7:00am - 12:00am
Tuesday7:00am - 12:00am
Wednesday7:00am - 12:00am
Thursday7:00am - 12:00am
Friday7:00am - 6:00pm
Saturday9:00am - 6:00pm

Why don't my username and password work?

All our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock on.

I've run out of Terminal Services sessions on my server. How can I get in?

Even if you've reached the maximum number of allowed sessions on your server, it may still be possible to log in to remove stale sessions. If your server is running Windows 2003 Server or greater, you have the ability to attach to the console using a command line switch.

mstsc /v:your.server.com /console

If a user is already logged in at the console, you will be given the option to end his or her session.