Difference between revisions of "FAQ"

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Frequently Asked Questions
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==DNS==
  
==What number should I use for dial-up Internet access?==
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===Where can I find your DNS servers?===
You may use either of the following:
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* Recursive / private servers for our connectivity customers to do DNS lookups:
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** 66.170.14.11
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** 66.170.14.12
  
* (608)661-8410
 
* (608)227-1012
 
  
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* Authoritative / public servers for domain name hosting:
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** DNS1.SUPRANET.NET
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** DNS2.SUPRANET.NET
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** DNS3.SUPRANET.NET
  
==What is the name of the mail server/POP3/SMTP server?==
 
  
There are multiple mail servers. Recently set up mail accounts will be '''mail.''yourdomain''.com''', other accounts will be '''mail.supranet.net'''.  
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If you are configuring a system to do DNS queries, use the private / recursive DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public / authoritative servers.
  
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SupraNet's private DNS servers will not answer queries from systems outside our network.
  
==Is web-based email available?==
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==Email and Spam==
  
Yes. Web-based email is available at http://mail.supranet.net/ or http://mailbox.supranet.net/.
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===What is the name of the mail server/POP3/SMTP server?===
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99% of our client's will be using '''mailbox.supranet.net''' as the mail server.  If you are getting any errors in regards to using the server please contact [mailto:support@supranet.net] for assistance.
  
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===Is web-based email available?===
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Yes. Web-based email is available at [https://mail.supranet.net/ https://mail.supranet.net].
  
==Why can I receive mail, but not send?==
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===Why can I receive mail, but not send?===
 
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If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for [[Microsoft Outlook Express 6|SMTP authentication]].
 
If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for [[Microsoft Outlook Express 6|SMTP authentication]].
  
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===What is the maximum attachment size I can receive?===
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SupraNet mail servers have a maximum limit of 100MB for incoming messages.
  
==Where can I find your DNS servers?==
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===What is the maximum attachment size I can send?===
 
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There is a maximum attachment size of 15MB for outgoing messages.
SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting.
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===Private DNS Servers===
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* 66.170.1.10
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* 66.170.1.19
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===Public DNS Servers===
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===I accidentally marked a valid message as spam in MailGuard.  Can I get it back?===
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Yes! See the [[SupraNet Mailguard]] page.
  
* dns1.supranet.net
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==General==
* dns2.supranet.net
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===What are SupraNet's hours?===
  
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{| class="wikitable"
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! Sales !!
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|-
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| Monday || 8:00 a.m. - 5:00 p.m.
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|-
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| Tuesday || 8:00 a.m. - 5:00 p.m.
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|-
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| Wednesday || 8:00 a.m. - 5:00 p.m.
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|-
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| Thursday || 8:00 a.m. - 5:00 p.m.
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|-
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| Friday || 8:00 a.m. - 5:00 p.m.
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|-
 +
|}
  
==What is the name of the USENET news server?==
 
  
Our [http://www.faqs.org/faqs/usenet/what-is/part1/ USENET] news server can be found at [nntp://news.supranet.net].
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{| class="wikitable"
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!  Support !!
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|-
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| Monday || 7:00 a.m. - 6:00 p.m.
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|-
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| Tuesday || 7:00 a.m. - 6:00 p.m.
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|-
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| Wednesday || 7:00 a.m. - 6:00 p.m.
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|-
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| Thursday || 7:00 a.m. - 6:00 p.m.
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|-
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| Friday || 7:00 a.m. - 6:00 p.m.
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|-
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| Saturday || 9:00 a.m. - 4:00 p.m.
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|-
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| Sunday || Closed
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|-
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|}
  
  
==Why don't my username and password work?==
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{| class="wikitable"
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!  Data Center !!
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|-
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| Monday || 7:00 a.m. - 6:00 p.m.
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|-
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| Tuesday || 7:00 a.m. - 6:00 p.m.
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|-
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| Wednesday || 7:00 a.m. - 6:00 p.m.
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|-
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| Thursday || 7:00 a.m. - 6:00 p.m.
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|-
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| Friday || 7:00 a.m. - 6:00 p.m.
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|-
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| Saturday || 9:00 a.m. - 4:00 p.m.
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|-
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| Sunday || Closed
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|-
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|}
  
All our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock on.
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''Technicians are on call 24x7, 365 days per year. Data Center is also available outside of normal hours.''

Latest revision as of 11:21, 11 July 2017

DNS

Where can I find your DNS servers?

  • Recursive / private servers for our connectivity customers to do DNS lookups:
    • 66.170.14.11
    • 66.170.14.12


  • Authoritative / public servers for domain name hosting:
    • DNS1.SUPRANET.NET
    • DNS2.SUPRANET.NET
    • DNS3.SUPRANET.NET


If you are configuring a system to do DNS queries, use the private / recursive DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public / authoritative servers.

SupraNet's private DNS servers will not answer queries from systems outside our network.

Email and Spam

What is the name of the mail server/POP3/SMTP server?

99% of our client's will be using mailbox.supranet.net as the mail server. If you are getting any errors in regards to using the server please contact [1] for assistance.

Is web-based email available?

Yes. Web-based email is available at https://mail.supranet.net.

Why can I receive mail, but not send?

If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.

What is the maximum attachment size I can receive?

SupraNet mail servers have a maximum limit of 100MB for incoming messages.

What is the maximum attachment size I can send?

There is a maximum attachment size of 15MB for outgoing messages.

I accidentally marked a valid message as spam in MailGuard. Can I get it back?

Yes! See the SupraNet Mailguard page.

General

What are SupraNet's hours?

Sales
Monday 8:00 a.m. - 5:00 p.m.
Tuesday 8:00 a.m. - 5:00 p.m.
Wednesday 8:00 a.m. - 5:00 p.m.
Thursday 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.


Support
Monday 7:00 a.m. - 6:00 p.m.
Tuesday 7:00 a.m. - 6:00 p.m.
Wednesday 7:00 a.m. - 6:00 p.m.
Thursday 7:00 a.m. - 6:00 p.m.
Friday 7:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 4:00 p.m.
Sunday Closed


Data Center
Monday 7:00 a.m. - 6:00 p.m.
Tuesday 7:00 a.m. - 6:00 p.m.
Wednesday 7:00 a.m. - 6:00 p.m.
Thursday 7:00 a.m. - 6:00 p.m.
Friday 7:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 4:00 p.m.
Sunday Closed

Technicians are on call 24x7, 365 days per year. Data Center is also available outside of normal hours.