Frequently Asked Questions
- 1 What are SupraNet's office hours?
- 2 What number should I use for dial-up Internet access?
- 3 What is the name of the mail server/POP3/SMTP server?
- 4 Is web-based email available?
- 5 Why can I receive mail, but not send?
- 6 Where can I find your DNS servers?
- 7 What is the name of the USENET news server?
- 8 Why don't my username and password work?
What are SupraNet's office hours?
|Monday||8:00am - 6:00pm|
|Tuesday||8:00am - 6:00pm|
|Wednesday||8:00am - 6:00pm|
|Thursday||8:00am - 6:00pm|
|Friday||8:00am - 6:00pm|
SupraNet technical support
|Sunday||9:00am - 12:00am|
|Monday||7:00am - 12:00am|
|Tuesday||7:00am - 12:00am|
|Wednesday||7:00am - 12:00am|
|Thursday||7:00am - 12:00am|
|Friday||7:00am - 6:00pm|
|Saturday||9:00am - 6:00pm|
What number should I use for dial-up Internet access?
You may use either of the following:
What is the name of the mail server/POP3/SMTP server?
There are multiple mail servers. Recently set up mail accounts will be mail.yourdomain.com, other accounts will be mail.supranet.net.
Is web-based email available?
Why can I receive mail, but not send?
If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.
Where can I find your DNS servers?
SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting.
Private DNS Servers:
Public DNS Servers:
What is the name of the USENET news server?
Why don't my username and password work?
All our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock on.