FAQ

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DNS

Where can I find your DNS servers?

SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting. If you are configuring a system to do DNS queries, use the private DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public servers.

SupraNet's private DNS servers will not answer queries from systems outside our network.

Private DNS Servers:

  • 66.170.1.10
  • 66.170.1.19

Public DNS Servers:

  • dns1.supranet.net
  • dns2.supranet.net
  • dns3.supranet.net

Email and Spam

What is the name of the mail server/POP3/SMTP server?

SupraNet has multiple mail servers. If your company's mail account was set up within the last two years, you server will be probably be mail.yourdomain.com, Older accounts will be mail.supranet.net. If neither works, please contact [1] for assistance.


Is web-based email available?

Yes. Web-based email is available at https://mail.supranet.net.

Why can I receive mail, but not send?

If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.

What is the maximum attachment size I can receive?

SupraNet mail servers have a maximum limit of 100MB for incoming messages.

What is the maximum attachment size I can send?

There is a maximum attachment size of 15MB for outgoing messages.

I accidentally marked a valid message as spam in MailGuard. Can I get it back?

Unfortunately, no. Once a message is flagged as spam, it is immediately discarded.

Enterprise Backup

Why is my Enterprise Backup usage so large?

SupraNet's Enterprise Backup system makes a complete backup of your files every day. However, only files that have been changed are actually written to the disk. The rest are saved as links to existing files, creating a full backup of your system without wasting space. For example, if yesterday's backup is 850MB and a 5MB file is changed, your backup for today will be 5MB.

Because of this, our system can make for very frugal disk space use. However, if you have large files that change daily, copies of these files are backed up every day. These multiple copies can consume large amounts of disk space.

General

What are SupraNet's office hours?

Sales

Monday8:00 a.m. - 6:00 p.m.
Tuesday8:00 a.m. - 6:00 p.m.
Wednesday8:00 a.m. - 6:00 p.m.
Thursday8:00 a.m. - 6:00 p.m.
Friday8:00 a.m. - 6:00 p.m.


Technical Support

Monday6:00 a.m. - 11:00 p.m.
Tuesday6:00 a.m. - 11:00 p.m.
Wednesday6:00 a.m. - 11:00 p.m.
Thursday6:00 a.m. - 11:00 p.m.
Friday6:00 a.m. - 7:00 p.m.
Saturday9:00 a.m. - 4:00 p.m.
SundayClosed

Why don't my username and password work?

All of our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock turned on.

I've run out of Terminal Services sessions on my server. How can I get in?

Even if you've reached the maximum number of allowed sessions on your server, it may still be possible to log in to remove stale sessions. If your server is running Windows 2003 Server or greater, you have the ability to attach to the console using a command line switch.

mstsc /v:your.server.com /console

If a user is already logged in at the console, you will be given the option to end his or her session.