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Where can I find your DNS servers?

SupraNet has two types of DNS servers: private, recursive servers for our connectivity customers, and our public, authoritative servers for domain name hosting. If you are configuring a system to do DNS queries, use the private DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public servers.

SupraNet's private DNS servers will not answer queries from systems outside our network.

Private DNS Servers:


Public DNS Servers:


Email and Spam

What is the name of the mail server/POP3/SMTP server?

SupraNet has multiple mail servers. If your company's mail account was set up within the last two years, you server will be probably be mail.yourdomain.com, Older accounts will be mail.supranet.net. If neither works, please contact [1] for assistance.

Is web-based email available?

Yes. Web-based email is available at https://mail.supranet.net.

Why can I receive mail, but not send?

If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.

What is the maximum attachment size I can receive?

SupraNet mail servers have a maximum limit of 100MB for incoming messages.

What is the maximum attachment size I can send?

There is a maximum attachment size of 15MB for outgoing messages.

I accidentally marked a valid message as spam in MailGuard. Can I get it back?

Unfortunately, no. Once a message is flagged as spam, it is immediately discarded.


What are SupraNet's office hours?

Monday 8:00 a.m. - 6:00 p.m.
Tuesday 8:00 a.m. - 6:00 p.m.
Wednesday 8:00 a.m. - 6:00 p.m.
Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 6:00 p.m.

Monday 6:00 a.m. - 11:00 p.m.
Tuesday 6:00 a.m. - 11:00 p.m.
Wednesday 6:00 a.m. - 11:00 p.m.
Thursday 6:00 a.m. - 11:00 p.m.
Friday 6:00 a.m. - 7:00 p.m.
Saturday 9:00 a.m. - 4:00 p.m.
Sunday Closed

Why don't my username and password work?

All of our usernames and passwords are case sensitive. Please make sure you are using the correct case, and that you don't accidentally have Caps Lock turned on.