FAQ

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DNS

Where can I find your DNS servers?

  • Recursive / private servers for our connectivity customers to do DNS lookups:
    • 66.170.14.11
    • 66.170.14.12


  • Authoritative / public servers for domain name hosting:
    • DNS1.SUPRANET.NET
    • DNS2.SUPRANET.NET
    • DNS3.SUPRANET.NET


If you are configuring a system to do DNS queries, use the private / recursive DNS servers. If you are registering a domain and want SupraNet to host DNS, use the public / authoritative servers.

SupraNet's private DNS servers will not answer queries from systems outside our network.

Email and Spam

What is the name of the mail server/POP3/SMTP server?

99% of our client's will be using mailbox.supranet.net as the mail server. If you are getting any errors in regards to using the server please contact [1] for assistance.

Is web-based email available?

Yes. Web-based email is available at https://mail.supranet.net.

Why can I receive mail, but not send?

If you are trying to acccess your mail from outside the SupraNet network, make sure your e-mail client is configured for SMTP authentication.

What is the maximum attachment size I can receive?

SupraNet mail servers have a maximum limit of 100MB for incoming messages.

What is the maximum attachment size I can send?

There is a maximum attachment size of 15MB for outgoing messages.

I accidentally marked a valid message as spam in MailGuard. Can I get it back?

Yes! See the SupraNet Mailguard page.

General

What are SupraNet's hours?

Sales
Monday 8:00 a.m. - 5:00 p.m.
Tuesday 8:00 a.m. - 5:00 p.m.
Wednesday 8:00 a.m. - 5:00 p.m.
Thursday 8:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.


Support
Monday 7:00 a.m. - 6:00 p.m.
Tuesday 7:00 a.m. - 6:00 p.m.
Wednesday 7:00 a.m. - 6:00 p.m.
Thursday 7:00 a.m. - 6:00 p.m.
Friday 7:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 4:00 p.m.
Sunday Closed


Data Center
Monday 7:00 a.m. - 6:00 p.m.
Tuesday 7:00 a.m. - 6:00 p.m.
Wednesday 7:00 a.m. - 6:00 p.m.
Thursday 7:00 a.m. - 6:00 p.m.
Friday 7:00 a.m. - 6:00 p.m.
Saturday 9:00 a.m. - 4:00 p.m.
Sunday Closed

Technicians are on call 24x7, 365 days per year. Data Center is also available outside of normal hours.