Difference between revisions of "Reporting Spam Headers - Microsoft Outlook 2010"

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(Created page with 'Category:Reporting Spam Headers When responding to a spam-related question, SupraNet support will often ask you to forward a copy of the email with ''full headers''. These …')
 
 
(One intermediate revision by the same user not shown)
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# Double click on the message to open it in a new window.  Do not open any attachments to the message.
 
# Double click on the message to open it in a new window.  Do not open any attachments to the message.
# In the '''Tags''' group, click the '''Dialog Box Laucher''' (small square with an arrow).
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# In the '''Tags''' group, click the '''Dialog Box Laucher''' (small square with an arrow).<br><br>[[Image:Outlook2010-spam-1.png]]<br><br>
# At the bottom of the resulting window, there is a text box named '''Internet headers'''.  Click on the text on the inside of the box. Press Ctrl+A to select all, then Ctrl+C to copy.
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# At the bottom of the resulting window, there is a text box named '''Internet headers'''.  Click on the text on the inside of the box. Press Ctrl+A to select all, then Ctrl+C to copy.<br><br>[[Image:Outlook2010-spam-2.png]]<br><br>
 
# Close the Message Options window.
 
# Close the Message Options window.
# If SupraNet support has asked you to send the headers, please reply to that message. Otherwise, click on '''File > New > Mail Message''' and address the email to abuse@supranet.net.
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# If SupraNet support has asked you to send the headers, please reply to that message. Otherwise compose a new email to [mailto:abuse@supranet.net abuse@supranet.net].
 
# In the body of the message, press Ctrl+V to paste the headers.
 
# In the body of the message, press Ctrl+V to paste the headers.
 
# Click Send in the toolbar to finish.
 
# Click Send in the toolbar to finish.

Latest revision as of 08:24, 19 January 2011


When responding to a spam-related question, SupraNet support will often ask you to forward a copy of the email with full headers. These headers allow us to track the email to its source, and take action to stop or block the source of the messages.

Microsoft Outlook 2010

  1. Double click on the message to open it in a new window. Do not open any attachments to the message.
  2. In the Tags group, click the Dialog Box Laucher (small square with an arrow).

    Outlook2010-spam-1.png

  3. At the bottom of the resulting window, there is a text box named Internet headers. Click on the text on the inside of the box. Press Ctrl+A to select all, then Ctrl+C to copy.

    Outlook2010-spam-2.png

  4. Close the Message Options window.
  5. If SupraNet support has asked you to send the headers, please reply to that message. Otherwise compose a new email to abuse@supranet.net.
  6. In the body of the message, press Ctrl+V to paste the headers.
  7. Click Send in the toolbar to finish.