Difference between revisions of "SupraNet Technical Support"

From SupraWiki
Jump to: navigation, search
(Uploading Files)
 
(96 intermediate revisions by 2 users not shown)
Line 1: Line 1:
==Welcome to the SupraNet Customer Wiki!==
+
__NOTOC__
  
 +
 +
<!---- FIRST TABLE (purple background ----->
 +
{| style="border-spacing:8px; margin:-8px -8px; width:100%"
 +
|class="MainPageBG" style="width:100%; border:1px solid #ddcef2; background:#faf5ff; vertical-align:top; color:#000;"|
 +
{|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#faf5ff; color:#000"
 +
! <h2 style="margin:0; background:#ddcef2; font-size:120%; font-weight:bold; border:1px solid #afa3bf; text-align:left; color:#000; padding:0.2em 0.4em;">General Information</h2>
 +
|-
 +
|style="color:#000;"|
 
This wiki is intended to walk our users through basic setup of some of our services.  If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you.
 
This wiki is intended to walk our users through basic setup of some of our services.  If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you.
 +
|-
 +
|}
 +
|}
  
 +
<!---- FIRST COLUMN (green background) ----->
 +
{|style="border-spacing:8px; margin:0px -8px;"
 +
|class="MainPageBG" style="width:35%; border:1px solid #cef2e0; background:#f5fffa; vertical-align:top; color:#000;"|
 +
{|width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5fffa;"
 +
! <h2 style="margin:0; background:#cef2e0; font-size:120%; font-weight:bold; border:1px solid #a3bfb1; text-align:left; color:#000; padding:0.2em 0.4em;">E-Mail</h2>
 +
|-
 +
|style="color:#000;"|
 
====Email Client Setup====
 
====Email Client Setup====
 +
* [[General Email Settings]]
 +
 +
=====Android=====
 +
* [[Android E-mail]]
 +
 +
=====Apple=====
 +
* [[Apple Mail(iPhone/iPod/iPad)]]
 +
 +
=====Google=====
 +
* [[Gmail]]
 +
 +
=====Windows=====
 +
* [[Windows Mail|Microsoft Windows Mail (Vista)]]
 +
* [[Microsoft Outlook 2003]]
 +
* [[Microsoft Outlook 2007]]
 +
* [[Microsoft Outlook 2010]]
 +
* [[Microsoft Outlook 2016]]
 +
* [[Mozilla Thunderbird]]
 +
 +
====Email Account Administration====
 +
* [[Email Accounts|Accounts]]
 +
* [[Email Aliases|Aliases]]
 +
* [[Email Groups|Groups]]
 +
* [[Email Failed Addresses|Failed Addresses]]
 +
 +
====Vacation Messages====
 +
* [[Vacation Autoreply]]
 +
|-
 +
|}
 +
 +
<!---- SECOND COLUMN (yellow background) ----->
 +
|class="MainPageBG" style="width:30%; border:1px solid #e4e4ae; background:#fdfdfd; vertical-align:top"|
 +
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#fdfdfd;"
 +
! <h2 style="margin:0; background:#ffffc4; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Misc</h2>
 +
|-
 +
|style="color:#000;"|
 +
 +
====General====
 +
* [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues
 +
* [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'')
 +
 +
 +
=====Uploading Files=====
 +
 +
'''Note: SupraNet only supports SFTP (don't use FTP)'''
 +
 +
* Windows FTP:
 +
** [[Web Hosting#FileZilla|FileZilla]]
 +
** [[Web Hosting#WinSCP|WinSCP]]
 +
 +
 +
 +
* OSX FTP:
 +
** [[Web Hosting#Cyberduck|Cyberduck]]
 +
** [[Web Hosting#FileZilla|FileZilla]]
 +
 +
 +
* Linux FTP:
 +
** [[Web Hosting#FileZilla|FileZilla]]
 +
 +
 +
|-
 +
|}
 +
 +
  
[[Microsoft Outlook 2003]]<br>
+
<!---- THIRD COLUMN (blue background) ----->
[[Microsoft Outlook Express 6]]<br>
+
|class="MainPageBG" style="width:35%; border:1px solid #cedff2; background:#f5faff; vertical-align:top"|
[[Mozilla Thunderbird]]
+
{| width="100%" cellpadding="2" cellspacing="5" style="vertical-align:top; background:#f5faff;"
 +
! <h2 style="margin:0; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Spam</h2>
 +
|-
 +
|style="color:#000;"|
  
====Mailbox.SupraNet.net====
+
====Fighting Spam====
 +
* [[Greylisting|Greylisting]] - Greylisting is a server-side spam filtering technique.
 +
* [[SupraNet Mailguard|Mailguard]] - Mailguard is the Customer frontend for spam filtering and rescuing.
 +
====Reporting Spam Headers====
 +
* [[Reporting Spam Headers - Microsoft Outlook 2003|Microsoft Outlook 2003]]
 +
* [[Reporting Spam Headers - Microsoft Outlook 2007|Microsoft Outlook 2007]]
 +
* [[Reporting Spam Headers - Microsoft Outlook 2010|Microsoft Outlook 2010]]
 +
* [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]]
 +
* [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]]
 +
|-
 +
|}
  
[[Adding, Removing, and Modifying Accounts]]
+
|}

Latest revision as of 14:46, 12 July 2017


General Information

This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at support@supranet.net and we'll be happy to help you.

E-Mail

Email Client Setup

Android
Apple
Google
Windows

Email Account Administration

Vacation Messages

Misc

General

  • Troubleshooting - Required steps to properly troubleshoot internet connectivity issues
  • FAQ - Frequently Asked Questions (DNS servers, sales and support hours, etc)


Uploading Files

Note: SupraNet only supports SFTP (don't use FTP)





Spam

Fighting Spam

  • Greylisting - Greylisting is a server-side spam filtering technique.
  • Mailguard - Mailguard is the Customer frontend for spam filtering and rescuing.

Reporting Spam Headers