Difference between revisions of "SupraNet Technical Support"

From SupraWiki
Jump to: navigation, search
(Uploading Files)
 
(50 intermediate revisions by 2 users not shown)
Line 10: Line 10:
 
|style="color:#000;"|  
 
|style="color:#000;"|  
 
This wiki is intended to walk our users through basic setup of some of our services.  If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you.
 
This wiki is intended to walk our users through basic setup of some of our services.  If you have questions or comments, please contact us at [mailto:support@supranet.net support@supranet.net] and we'll be happy to help you.
* [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'')
 
 
|-
 
|-
 
|}
 
|}
Line 23: Line 22:
 
|style="color:#000;"|  
 
|style="color:#000;"|  
 
====Email Client Setup====
 
====Email Client Setup====
* [[Apple iPhone|Apple iPhone/iPod Touch]]
 
* [[Apple Mail in Mac OS X 10.4]]
 
* [[Apple Mail in Mac OS X 10.5]]
 
 
* [[General Email Settings]]
 
* [[General Email Settings]]
* [[Microsoft Entourage 2004]]
+
 
 +
=====Android=====
 +
* [[Android E-mail]]
 +
 
 +
=====Apple=====
 +
* [[Apple Mail(iPhone/iPod/iPad)]]
 +
 
 +
=====Google=====
 +
* [[Gmail]]
 +
 
 +
=====Windows=====
 +
* [[Windows Mail|Microsoft Windows Mail (Vista)]]
 
* [[Microsoft Outlook 2003]]
 
* [[Microsoft Outlook 2003]]
 
* [[Microsoft Outlook 2007]]
 
* [[Microsoft Outlook 2007]]
* [[Microsoft Outlook Express 6]]
+
* [[Microsoft Outlook 2010]]
* [[Windows Mail|Microsoft Windows Mail (Vista)]]
+
* [[Microsoft Outlook 2016]]
 
* [[Mozilla Thunderbird]]
 
* [[Mozilla Thunderbird]]
 +
 
====Email Account Administration====
 
====Email Account Administration====
 
* [[Email Accounts|Accounts]]
 
* [[Email Accounts|Accounts]]
Line 38: Line 46:
 
* [[Email Groups|Groups]]
 
* [[Email Groups|Groups]]
 
* [[Email Failed Addresses|Failed Addresses]]
 
* [[Email Failed Addresses|Failed Addresses]]
 +
 +
====Vacation Messages====
 +
* [[Vacation Autoreply]]
 
|-
 
|-
 
|}
 
|}
Line 46: Line 57:
 
! <h2 style="margin:0; background:#ffffc4; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Misc</h2>
 
! <h2 style="margin:0; background:#ffffc4; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Misc</h2>
 
|-
 
|-
|style="color:#000;"|  
+
|style="color:#000;"|
====Uploading Files====
+
 
 +
====General====
 +
* [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues
 +
* [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'')
 +
 
 +
 
 +
=====Uploading Files=====
 +
 
 +
'''Note: SupraNet only supports SFTP (don't use FTP)'''
 +
 
 +
* Windows FTP:
 +
** [[Web Hosting#FileZilla|FileZilla]]
 +
** [[Web Hosting#WinSCP|WinSCP]]
 +
 
 +
 
 +
 
 +
* OSX FTP:
 +
** [[Web Hosting#Cyberduck|Cyberduck]]
 +
** [[Web Hosting#FileZilla|FileZilla]]
 +
 
 +
 
 +
* Linux FTP:
 +
** [[Web Hosting#FileZilla|FileZilla]]
 +
 
  
* [[Web Hosting#WinSCP|WinSCP]]
 
* [[IPv6]]
 
 
|-
 
|-
 
|}
 
|}
 +
 +
  
 
<!---- THIRD COLUMN (blue background) ----->
 
<!---- THIRD COLUMN (blue background) ----->
Line 59: Line 93:
 
! <h2 style="margin:0; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Spam</h2>
 
! <h2 style="margin:0; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;">Spam</h2>
 
|-
 
|-
|style="color:#000;"|  
+
|style="color:#000;"|
 +
 
 
====Fighting Spam====
 
====Fighting Spam====
 
* [[Greylisting|Greylisting]] - Greylisting is a server-side spam filtering technique.
 
* [[Greylisting|Greylisting]] - Greylisting is a server-side spam filtering technique.
Line 65: Line 100:
 
====Reporting Spam Headers====
 
====Reporting Spam Headers====
 
* [[Reporting Spam Headers - Microsoft Outlook 2003|Microsoft Outlook 2003]]
 
* [[Reporting Spam Headers - Microsoft Outlook 2003|Microsoft Outlook 2003]]
* [[Reporting Spam Headers - Microsoft Outlook Express 6|Microsoft Outlook Express 6]]
+
* [[Reporting Spam Headers - Microsoft Outlook 2007|Microsoft Outlook 2007]]
 +
* [[Reporting Spam Headers - Microsoft Outlook 2010|Microsoft Outlook 2010]]
 
* [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]]
 
* [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]]
 
* [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]]
 
* [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]]

Latest revision as of 13:46, 12 July 2017


General Information

This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at support@supranet.net and we'll be happy to help you.

E-Mail

Email Client Setup

Android
Apple
Google
Windows

Email Account Administration

Vacation Messages

Misc

General

  • Troubleshooting - Required steps to properly troubleshoot internet connectivity issues
  • FAQ - Frequently Asked Questions (DNS servers, sales and support hours, etc)


Uploading Files

Note: SupraNet only supports SFTP (don't use FTP)





Spam

Fighting Spam

  • Greylisting - Greylisting is a server-side spam filtering technique.
  • Mailguard - Mailguard is the Customer frontend for spam filtering and rescuing.

Reporting Spam Headers