Difference between revisions of "SupraNet Technical Support"

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|style="color:#000;"|  
 
|style="color:#000;"|  
 
====Email Client Setup====
 
====Email Client Setup====
* [[General Email Settings]]   *Current*
+
* [[General Email Settings]]
  
 
=====Android=====
 
=====Android=====
* [[Android E-mail]]   *Needs Update*
+
* [[Android E-mail]]
  
 
=====Apple=====
 
=====Apple=====
* [[Apple Mail(iPhone/iPod/iPad)]]   *Current*
+
* [[Apple Mail(iPhone/iPod/iPad)]]
  
 
=====Google=====
 
=====Google=====
* [[Gmail]]   *Current*
+
* [[Gmail]]
  
 
=====Windows=====
 
=====Windows=====
 +
* [[Windows Mail|Microsoft Windows Mail (Vista)]]
 
* [[Microsoft Outlook 2003]]
 
* [[Microsoft Outlook 2003]]
 
* [[Microsoft Outlook 2007]]
 
* [[Microsoft Outlook 2007]]
 
* [[Microsoft Outlook 2010]]
 
* [[Microsoft Outlook 2010]]
* [[Windows Mail|Microsoft Windows Mail (Vista)]]
+
* [[Microsoft Outlook 2016]]
* [[Mozilla Thunderbird]]   *Needs Update*
+
* [[Mozilla Thunderbird]]
* MIGHT NEED A NEED OUTLOOK PAGE
+
  
 
====Email Account Administration====
 
====Email Account Administration====
Line 62: Line 62:
 
* [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues
 
* [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues
 
* [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'')
 
* [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'')
* [[IPv6]]
+
 
  
 
=====Uploading Files=====
 
=====Uploading Files=====
 +
 +
'''Note: SupraNet only supports SFTP (don't use FTP)'''
 +
 
* Windows FTP:
 
* Windows FTP:
 
** [[Web Hosting#FileZilla|FileZilla]]
 
** [[Web Hosting#FileZilla|FileZilla]]

Latest revision as of 14:46, 12 July 2017


General Information

This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at support@supranet.net and we'll be happy to help you.

E-Mail

Email Client Setup

Android
Apple
Google
Windows

Email Account Administration

Vacation Messages

Misc

General

  • Troubleshooting - Required steps to properly troubleshoot internet connectivity issues
  • FAQ - Frequently Asked Questions (DNS servers, sales and support hours, etc)


Uploading Files

Note: SupraNet only supports SFTP (don't use FTP)





Spam

Fighting Spam

  • Greylisting - Greylisting is a server-side spam filtering technique.
  • Mailguard - Mailguard is the Customer frontend for spam filtering and rescuing.

Reporting Spam Headers