Difference between revisions of "SupraNet Technical Support"

From SupraWiki
Jump to: navigation, search
(General)
(Uploading Files)
 
(18 intermediate revisions by the same user not shown)
Line 25: Line 25:
  
 
=====Android=====
 
=====Android=====
* [[Android E-mail]] '''Recommended'''
+
* [[Android E-mail]]
  
 
=====Apple=====
 
=====Apple=====
* [[iOS6|Apple iOS 6 (iPhone/iPod/iPad)]]
+
* [[Apple Mail(iPhone/iPod/iPad)]]
* [[Apple Mail in Mac OS X 10.4]]
+
* [[Apple Mail in Mac OS X 10.5]]
+
* [[Microsoft Entourage 2004]]
+
  
 
=====Google=====
 
=====Google=====
Line 37: Line 34:
  
 
=====Windows=====
 
=====Windows=====
 +
* [[Windows Mail|Microsoft Windows Mail (Vista)]]
 
* [[Microsoft Outlook 2003]]
 
* [[Microsoft Outlook 2003]]
 
* [[Microsoft Outlook 2007]]
 
* [[Microsoft Outlook 2007]]
 
* [[Microsoft Outlook 2010]]
 
* [[Microsoft Outlook 2010]]
* [[Microsoft Outlook Express 6]]
+
* [[Microsoft Outlook 2016]]
* [[Windows Mail|Microsoft Windows Mail (Vista)]]
+
 
* [[Mozilla Thunderbird]]
 
* [[Mozilla Thunderbird]]
  
Line 65: Line 62:
 
* [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues
 
* [[Troubleshooting]] - Required steps to properly troubleshoot internet connectivity issues
 
* [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'')
 
* [[FAQ]] - Frequently Asked Questions (''DNS servers, sales and support hours, etc'')
* [[IPv6]]
 
  
====Web Hosting====
 
* [[Urchin Analytics]]
 
  
 
=====Uploading Files=====
 
=====Uploading Files=====
 +
 +
'''Note: SupraNet only supports SFTP (don't use FTP)'''
 +
 
* Windows FTP:
 
* Windows FTP:
 
** [[Web Hosting#FileZilla|FileZilla]]
 
** [[Web Hosting#FileZilla|FileZilla]]
 
** [[Web Hosting#WinSCP|WinSCP]]
 
** [[Web Hosting#WinSCP|WinSCP]]
** [[Web Hosting#WSFTP|WSFTP]]
+
 
  
  
Line 86: Line 83:
  
  
* Dreamweaver:
 
** [[Web Hosting#Dreamweaver|Dreamweaver]]
 
 
|-
 
|-
 
|}
 
|}
Line 107: Line 102:
 
* [[Reporting Spam Headers - Microsoft Outlook 2007|Microsoft Outlook 2007]]
 
* [[Reporting Spam Headers - Microsoft Outlook 2007|Microsoft Outlook 2007]]
 
* [[Reporting Spam Headers - Microsoft Outlook 2010|Microsoft Outlook 2010]]
 
* [[Reporting Spam Headers - Microsoft Outlook 2010|Microsoft Outlook 2010]]
* [[Reporting Spam Headers - Microsoft Outlook Express 6|Microsoft Outlook Express 6]]
 
 
* [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]]
 
* [[Reporting Spam Headers - Mozilla Thunderbird|Mozilla Thunderbird]]
 
* [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]]
 
* [[Reporting Spam Headers - SupraNet Webmail|SupraNet Webmail]]

Latest revision as of 14:46, 12 July 2017


General Information

This wiki is intended to walk our users through basic setup of some of our services. If you have questions or comments, please contact us at support@supranet.net and we'll be happy to help you.

E-Mail

Email Client Setup

Android
Apple
Google
Windows

Email Account Administration

Vacation Messages

Misc

General

  • Troubleshooting - Required steps to properly troubleshoot internet connectivity issues
  • FAQ - Frequently Asked Questions (DNS servers, sales and support hours, etc)


Uploading Files

Note: SupraNet only supports SFTP (don't use FTP)





Spam

Fighting Spam

  • Greylisting - Greylisting is a server-side spam filtering technique.
  • Mailguard - Mailguard is the Customer frontend for spam filtering and rescuing.

Reporting Spam Headers