Troubleshooting

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To properly troubleshoot any internet connectivity issues, we will require the output of a ping, traceroute and ipconfig/ifconfig. All of these commands require you to be in a command prompt/terminal/shell.


  • Windows
    • Windows 8
      • Search icon. In the Search box type cmd
    • Windows 7
      • Start button. In the Search box type cmd
    • Windows XP
      • Start-> Run. Type cmd


  • Mac
    • Applications-> Utilities -> Terminal


IP Configuration

  • Windows
    • ipconfig /all


  • Mac, Linux
    • ifconfig


Ping

  • Windows, Mac, Linux:
    • ping google.com
    • ping 4.2.2.2


Traceroute

  • Windows
    • tracert google.com
    • tracert 4.2.2.2


  • Mac, Linux
    • traceroute google.com
    • traceroute 4.2.2.2