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FTP Clients

FTP (File Transfer Protocol) is required to upload and download content from our shared web hosting services.

Plain FTP does not encrypt usernames and passwords before sending them. This is a security risk. As of March 2013, SupraNet requires encrypted FTP connections on our shared webhosting servers for greater security.

Most FTP software has an option to connect via FTPS (a.k.a. FTP-ES, FTP-SSL, or FTP Secure). Instructions on how to connect via FTPS in several common FTP applications can be found below.

WinSCP

WinSCP is a free FTP program for Windows. It can be downloaded here.

  • Host name: your website's name, such as www.yourdomain.com
  • Port number: 21
  • username: your username
  • password: your password
  • Protocol: FTP, set the option to TLS Explicit encryption

Tls-winscp-1.png


  • Your client may give a warning. If so, choose Yes

WinSCP-cert-warning-tls.png

WSFTP

Below are the steps required to securely connect with FTP.

Click the Connections dropdown and choose Site Manager

WSFTP Connections.png

Choose the SupraNet related site in the Site Manager and click Edit...

WSFTP SiteManager.png

Your Host Info settings may look similar to this:

WSFTP Host.png

Select the Advanced section and match up the following settings

WSFTP Advanced.png

Select the SSL section and match up the following settings

WSFTP SSL.png

Click OK and try to connect. If a certificate error appears as below simply choose the Trust this certificate option and click OK.

WSFTP Cert.png

Cyberduck

Cyberduck is a free FTP client for OS X and Windows that can be downloaded from http://cyberduck.ch/ or the Mac App Store.

  • Protocol: FTP-SSL (Explicit AUTH TLS)
  • Server: your website's name, such as www.yourdomain.com
  • Port number: 21
  • username: your username
  • password: your password

Tls-cyberduck-1.png

  • Cyberduck may warn you that the certificate is invalid. Click Continue.

Tls-cyberduck-2.png